Shipping & Returns Policy

Shipping

 

Shipping is calculated for each product separately and will be added on checkout - should you purchase multiple items and wish to get a multiple-item shipping quote other than that as calculated during checkout, please contact us directly at admin@electribank.com. Items purchased through Electribank.com usually ship within 2-3 business days. Should you however not receive your order within 14 days for Australian orders or 45 days for International orders, please contact us with order details at: admin@electribank.com

 

Please note that due to recent IATA freight restrictions on Lithium battery products, we can only ship batteries to international customers by sea.

 

Returns

 

We are sorry to hear you may be experiencing a problem, this is highly unusual!! Please contact ElectriBank for more information on returning an item. You can contact us by email via the 'Contact' link above or by phone on +61 (0)2 80114776.

Please provide us with details of the transaction and a description of the issue you are experiencing. We will then reply with support advice or to advise on return procedures. Please also take time to read the ElectiBank Instruction PDF found on the 'Support' page also linked above.